Refund and Returns Policy
Overview
At cityhubs, we strive to ensure that every purchase meets your expectations. This Refund and Returns Policy explains the conditions under which you may return products, request refunds, and the responsibilities of both the customer and the company.
Eligibility for Returns
General Conditions
- Items must be returned within 30 calendar days from the date of delivery.
- Products must be in their original, unused condition, with all tags, packaging, and accessories included.
- Proof of purchase (order number or receipt) is required for all returns.
Non‑Returnable Items
- Personalized or custom‑made products.
- Final‑sale items marked as “non‑returnable” at checkout.
- Perishable goods, gift cards, and downloadable digital content.
Return Process
Step‑by‑Step Instructions
- Contact our Support Team at [email protected] or call +1 (612) 354-1097 to obtain a Return Authorization (RA) number.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Pack the item securely in its original packaging, include the RA number on the outside of the package, and ship it to the following address:
14 South 4th Court, Minneapolis, Minnesota 55459, United States. - Retain the shipping receipt and tracking number until the return is processed.
Refunds
Refund Methods
Refunds will be issued using the original payment method within 7‑10 business days after we receive and inspect the returned item. If the original payment method is no longer available, we will issue a store credit.
Partial Refunds
Partial refunds may be applied in the following situations:
- Returned items show signs of use, damage, or missing accessories.
- Return shipping costs incurred by the customer (unless the return is due to a defect or error on our part).
User Responsibilities
- Ensure the returned product is securely packaged to prevent damage during transit.
- Provide accurate contact information and a valid return address.
- Pay for return shipping unless the return is a result of a defective or incorrect item shipped by cityhubs.
Company Responsibilities
- Inspect returned items promptly and communicate the outcome to the customer.
- Process eligible refunds or exchanges in a timely manner.
- Maintain clear records of all return transactions.
Legal Disclaimer
This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. cityhubs reserves the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.
Contact Information
If you have any questions regarding this policy, please contact us:
- Email: [email protected]
- Phone: +1 (612) 354-1097
- Mailing Address: 14 South 4th Court, Minneapolis, Minnesota 55459, United States